Privacy Policy

Introduction

This Privacy Policy explains how our website collects, uses, stores and protects personal information from all visitors and customers. We highly value the privacy rights of every user and take strict measures to safeguard your personal data. This policy applies to all activities related to your access, browsing, ordering and use of all services on our platform. By using our website and placing orders with us, you acknowledge and agree to the terms stated in this Privacy Policy.

Information We Collect

We collect two main types of information from users, which are only gathered for legitimate business needs and will never be collected without your consent.

Information You Voluntarily Provide

When you create an account, complete an order, submit service requests or communicate with our support team, you may actively provide us with personal details. This includes your full name, delivery address, contact email, shipping information, and payment related details needed to process transactions. All information you submit is solely used to fulfill your orders and deliver corresponding services.

Automatically Collected Information

During your visit to our website, we may automatically obtain certain technical data through standard network tools. This includes your device type, IP address, browser information, page browsing records, access time and other anonymous browsing data. Such information helps us analyze website operation status, optimize page layout and improve your overall browsing experience, and cannot be used to identify your personal identity alone.

How We Use Your Information

All collected information is used in accordance with this policy and will only be applied for the following legitimate purposes:
  • Process, confirm and fulfill your orders, including arranging shipment, tracking delivery progress and handling return and refund procedures.
  • Respond to your inquiries, feedback and after-sales requests, and provide timely customer support.
  • Maintain the normal operation of the website, optimize product display and service processes to bring you a better shopping experience.
  • Verify account and transaction security, prevent abnormal transactions and protect the legitimate interests of both parties.
  • Send necessary service notifications related to your orders, such as order confirmation, shipping updates and after-sales reminders. We will not send irrelevant promotional messages without your permission.

Sharing of Personal Information

We promise not to sell, rent or trade your personal information to any unrelated third parties for commercial purposes. Your personal data will only be shared with designated third parties in the following limited scenarios:
  • Logistics and Delivery Partners: We will share necessary shipping information with our logistics providers only to complete product delivery. All cooperating logistics parties are required to keep your information confidential.
  • Payment Service Providers: Relevant payment data will be transmitted to professional payment service platforms to complete fund settlement. These platforms have independent data security systems to protect your payment information.
  • Business Adjustment: In case of business inheritance, merger or transfer, user information may be transferred as part of business assets, and the new bearer will still be bound by this privacy commitment.

Data Security Protection

We adopt comprehensive technical and management measures to protect your personal information from unauthorized access, disclosure, tampering and loss. We use data encryption technology for key information transmission and storage, and set strict access permissions to limit internal staff’s access scope to user data.
While we strive our best to secure your information, please note that no data transmission network or electronic storage system can guarantee absolute security. We will continuously upgrade our protection systems to reduce potential risks.

Data Retention

We will only retain your personal information for as long as it is necessary to complete the corresponding business and service requirements. After the order is fully completed and all after-sales procedures are closed, we will keep relevant records within a reasonable period for query verification. Once the retention period expires, we will securely delete or anonymize your personal data.

Your Rights

You have the right to access, check and correct your personal information stored on our website at any time. If you want to apply for deletion of your personal data or have any doubts about the use of your information, you can contact our team for assistance. We will respond to your reasonable requests in a timely manner.

Third-Party Links

Our website may contain links to other external platforms. This Privacy Policy only applies to our own website. We do not take responsibility for the privacy rules and content of third-party websites. We suggest you read the relevant privacy policies carefully when you access external links.

Contact

If you have any questions, comments or requests regarding this Privacy Policy and the protection of your personal information, please visit our Contact Us page to get in touch with us. All available contact channels including email address are posted on that page, and we will reply to you as soon as possible.