Refund Policy

Overview

This Refund Policy clearly defines the standardized refund rules, eligibility criteria, and processing procedures for all orders placed on our official website. It is formulated to ensure transparent, fair, and efficient refund services for all customers. Combined with our return service rules, this policy guarantees a secure and worry-free shopping experience for every user purchasing our child travel and safety products. All service terms are uniformly applicable to global customers without regional differentiation.

General Refund Eligibility

Customers who initiate valid return requests in accordance with our shopping rules are eligible for official refund services. All qualified, unused, and intact products with original packaging and complete accessories can apply for a refund after completing the return process. Our refund service covers all product categories in our store, including Doona all-in-one car seat and stroller, Liki 5-in-1 children folding tricycle, and SensAlert child car seat alert device.

Refund & Return Time Terms

We provide a 60-day return window for all products from the date you receive your order. You can submit a return application within this valid period if you need to return eligible products.
After we receive, verify, and complete a full quality inspection of your returned items, we will initiate the official refund process immediately. All valid refunds will be fully processed and credited to your original payment method within 5–10 days.

Payment & Settlement Rules

All refund transactions on our website are settled in USD (United States Dollar) in accordance with our unified currency standard. The refund amount will be calculated based on the actual order payment amount. As all products enjoy free shipping, no shipping fees or additional deduction fees will be subtracted from your refund amount under normal eligible circumstances.

Refund Processing Procedure

  1. Submit a valid return request within the 60-day return period and follow the official process to send back the products.
  2. Our professional team will inspect the returned goods to confirm they meet return and refund conditions.
  3. After successful verification, the refund will be activated immediately.
  4. Wait for the fund to arrive in your original payment account within 5–10 working days.

Non-Refundable Circumstances

To standardize service management, refunds will not be granted for the following situations:
  • Return requests submitted beyond the 60-day valid return period.
  • Damaged, worn, used, or incomplete products without original packaging and complete accessories caused by human factors.
  • Products damaged due to improper installation, incorrect use, or private modification.
  • Returns and refunds for customized or special-order products that do not conform to universal return standards.

Customer Support

If you have any questions about refund eligibility, processing progress, refund arrival time, or other related issues, please refer to our Contact Us page to get in touch with our customer service team. All contact channels and official email addresses are available on the page, and we will provide professional and timely responses to resolve your concerns.